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Every device has different requirements so let us know what your's is, e.g., Samsung Galaxy S7, Motorola Droid 2, Apple iPhone 7 Plus, etc
Please let us know which version of iBird you are using.
It's very important we know what version of iBird you are using. You can find this number at the very bottom of the navigation menu on the top left. If you don't send us this it will mean we have to ask you for it again.
What OS Version are you using (e.g. Android OS 7.0, iOS 10.3.2). This is a critical value we need to know to help you. For Android find OS version in Settings->About Phone->Android version. For iOS look in Settings->General->About->Version.